Terms and policies
Terms and conditions
Written in plain language, without changing the meaning. If you have a question about an article, please email info@el-pasha.com.
In short
You are purchasing from EL Pasha, located in Alkmaar. Prices include VAT. You have a 14-day cooling-off period, provided the bottle is unopened and sealed. Complaints will be handled within one business day. This summary is for reading assistance; the articles below are binding.
1
Who we are
EL Pasha is the trade name of EBE Commerce, located in Alkmaar, Netherlands, registered with the Chamber of Commerce under number 98947273. You can reach us via info@el-pasha.com, from Monday to Friday from 08:00 to 21:00 and on weekends from 08:00 to 22:00.
2
Applicability
These terms and conditions apply to every offer on el-pasha.com and to every agreement resulting from it. Before completing an order, you can read and save these conditions. If an agreement deviates from these conditions, it is only valid if we have confirmed this in writing.
3
Offerings and pricing
All prices are in euros and include VAT, unless stated otherwise. We work with limited editions; once an edition is sold out, the item will no longer be available until a new release. Obvious mistakes or typographical errors in the offer are not binding on us.
- Images are a true representation; color may vary by screen.
- Mentioned wear times are averages; fragrance development varies by skin type.
- A discount code is valid once per customer, unless otherwise stated.
4
The agreement
The agreement is concluded when you complete the order and we confirm it by email. If an item turns out not to be available after your order, we will inform you immediately and refund the amount paid within fourteen days.
5
Payment
You can pay with iDEAL, Klarna, Bancontact, Maestro, Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay. All payments are processed through a secure checkout. For deferred payments, the terms and conditions of the respective provider also apply.
6
Delivery
Orders placed on a business day before 4 PM will be shipped the same day. Shipping is free for orders over €50. Every shipment includes Track and Trace.
1 to 3
Business days · Netherlands
2 to 5
Business days · International
30 days
Latest delivery date
Stated delivery times are indicative. If delivery is not possible within thirty days, you may cancel the agreement free of charge.
7
Right of withdrawal
You have fourteen days after receipt to withdraw from the agreement without giving reasons. Report this using the withdrawal form on the website or by email. After your notification, you have another fourteen days to return the item.
Note with perfume
Perfumes and skincare products are sealed items for hygienic reasons. If the seal is broken, the right of withdrawal expires. If you wish to familiarize yourself with the scent first, please use the sample set.
8
Compliance and complaints
We guarantee that your order will comply with the agreement and legal requirements. If something is damaged or missing, please report it within a reasonable time after discovery. We will process a complaint within one working day and will inform you within fourteen days how we will resolve it.
9
Usage and safety
Our products are manufactured according to European cosmetic regulations. Avoid contact with eyes and damaged skin, keep the bottle out of reach of children and store it in a cool, dry place, away from direct sunlight. If you have any doubts about an ingredient, please consult the ingredient list on the packaging or contact us.
10
Liability
Our liability is limited to the amount of your order, except in cases of intent or gross negligence and except where the law prescribes a more extensive liability. Your statutory rights as a consumer remain fully applicable.
11
Intellectual property
The name EL Pasha, the logo, the product names, and all visual and textual material on this website are the property of EBE Commerce. Reproduction or reuse without our written permission is not permitted.
12
Applicable law
These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent Dutch court, unless the law prescribes another court. If we cannot reach a solution together, you can turn to the competent Dutch court. For independent information about your consumer rights, you can contact ACM ConsuWijzer.
To do before publication
This text is a readable draft model based on your current policy and Dutch consumer rules. Please have the final text legally reviewed before publishing it; we are not lawyers.
Still to be chosen in Article 12: to which dispute resolution body you are affiliated, for example, Stichting WebwinkelKeur or the Disputes Committee. Without an affiliation, only recourse to the courts remains.