Returns Policy

Defective or Incorrectly Delivered Products

If you have received an incorrect product or if the product is defective, please contact us as soon as possible at info@el-pasha.com.

We will review your request and provide an appropriate solution as quickly as possible, such as a replacement or refund.

Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to cancel your order up to 14 days after receiving it, without providing any reason.

After notifying us of your withdrawal, you have an additional 14 days to return the product.

Upon receiving your return in good condition, you will be refunded the full purchase amount, including any standard shipping costs. The cost of returning the product to us is at your own expense.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you can:

  • download the return form via the footer of our website, or

  • send an email to info@el-pasha.com

We recommend using the return form to ensure your request is processed correctly and efficiently.

The completed return form must be sent to us via email. After receiving your request, it will be reviewed and you will receive further instructions regarding your return.

Return Procedure

Step 1 – Request a Return

Download the return form via the footer of our website and complete it in full.

Send the completed form to info@el-pasha.com.

After receiving and reviewing your request, you will receive further instructions on how to return your order.

Step 2 – Return Shipment

After your return request has been confirmed:

  • Carefully package the product

  • Ship the package using a traceable shipping method (Track & Trace)

  • Keep your shipping receipt

The customer is responsible for the return shipment until it has been received by us.

Step 3 – Refund

Once we have received and inspected your return:

  • the purchase amount will be refunded within 5 working days

  • via the same payment method used for the original transaction

Responsibility for Returns

  • Return shipping costs are the responsibility of the customer

  • EL Pasha is not responsible for loss or damage during return transport

  • We strongly recommend using a traceable and insured shipping service

Contact

Do you have any questions regarding your return? We are happy to assist you.

You can contact us via: