Terms and policies
Returns and revocation
Fourteen days to change your mind, with one exception you should know about in advance. If you have a question about your order, please email info@el-pasha.com.
In short
You have a 14-day cooling-off period after receiving your order. Clothing can be returned if unworn, undamaged, and with the original tags attached. For sealed perfume and personal care products, the right of withdrawal may expire once the seal has been broken. Register your return by email or via the withdrawal form. Return shipping costs are at your own expense, unless we have delivered a wrong or defective product. The full conditions below are leading.
1
Your right of withdrawal
You have fourteen days after receiving your order to withdraw from the agreement, without having to give a reason. This period starts on the day after you receive the item. If your order consists of multiple shipments, the period starts on the day after you receive the last shipment.
14 days
Cooling-off period after receipt
14 days
To return after your notification
14 days
Within which we refund
2
The exception for sealed products
Perfume and personal care products are delivered sealed for hygienic reasons. If the seal is broken after receipt, the right of withdrawal for that product may lapse if the statutory exception for sealed products applies.
What this means for you
Before opening, please check that you have received the correct product. Would you like to experience Prime™ and Noir™ first? Then opt for our Discovery Sample Set, specially designed to discover both signatures before choosing a full bottle.
The same conditions apply to the Discovery Sample Set once the seal is broken.
3
How to Revoke
You can notify us of your cancellation within the cooling-off period in one of two ways. Both are equally valid; the form is simply faster because we'll have all the information right away.
- Via the withdrawal form on this website. It contains the model form from the law. By e-mail to info@el-pasha.com, with your order number and which items you are revoking.
We will confirm your report within one business day, including the return address and instructions. Please do not send anything back until you have received this confirmation, so we know what is coming in and from whom.
4
Return
After your notification, you have fourteen days to return the item. Please return it in its original packaging, with the seal intact, and keep your proof of shipment until you have received your refund.
The cost of the return shipment
The costs of returning the item are at your expense, unless we delivered something incorrectly or damaged. In the latter case, we will arrange the return and you pay nothing.
You are responsible for the return shipment until it has reached us; a shipment with Track and Trace is therefore advisable.
5
Refund
We will refund you within fourteen days of your notification, using the same payment method you used, unless you expressly agree to a different method. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned them, whichever comes first.
In addition to the purchase price, we will also refund the shipping costs for the outward journey. If you chose a more expensive shipping method than the standard one when ordering, we will reimburse the amount of the standard shipping. If you only revoke a part of your order, the shipping costs for the part you keep will not be included in the refund.
6
Depreciation
You may assess the item during the cooling-off period as you would in a store: viewing it, handling it, checking if it is correct. If you go further than that and the item consequently decreases in value, we may offset that depreciation against the refund. For a sealed item, a broken seal invalidates the right of withdrawal; see Article 2.
7
Damaged or incorrect delivery
If your order arrived damaged, something is missing, or you received something other than what you ordered, please report it within a reasonable time after discovery. This is separate from the right of withdrawal: this concerns our obligation to deliver what was agreed upon.
If there is damage, please include a photo, so we don't have to ask for further information. We will process your report within one business day and inform you within fourteen days how we will resolve it. The costs of the return shipment will be borne by us in that case.
8
Exchange
We do not have a separate exchange procedure. If you would like something different, please cancel your order as per the articles above and place a new one. This ensures you retain all your rights and that the refund process follows the standard procedure.