Contact · Alkmaar
A human, not a ticket number
Your message will be sent to the house itself. During opening hours, you will usually receive a reply within an hour.
A message via Instagram or TikTok arrives just as quickly as an email.
Opening hours
Monday to Friday · 08:00 to 21:00
Weekend · 08:00 to 22:00
The house
EL Pasha | Luxury Brand<!--en-->Alkmaar, The Netherlands
KVK 98947273 · EBE Commerce. Visits by appointment only, we do not have a physical store.
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Frequently asked questions
Everything you want to know, in sixteen answers
Brief and to the point, so you don't have to email for something that's already here. If your question isn't listed, you'll be helped within an hour.Short and to the point. If your question is not listed, we will help you within the hour.
Product and usage
Detailed image of the bottle or a drop on the skin. Underexposed.
How long does an extrait de parfum last?
When used correctly, lasts up to [skin] on the skin and up to 2 to 3 days on clothing. Scent development is personal and influenced by skin type; we use average development as a guideline.When used correctly, up to [skin] on the skin and up to 2 to 3 days on clothing. Scent development is personal and is influenced by skin type.
What is the difference between extrait de parfum, eau de parfum, and eau de toilette?What is the difference between extrait, eau de parfum, and eau de toilette?
The concentration of perfume oil. EL Pasha uses 50%, whereas an eau de parfum typically contains 15 to 20% and an eau de toilette 5 to 10%. More oil means less alcohol, a more gradual development, and a longer wear time.The concentration of perfume oil. EL Pasha uses 50%, an eau de parfum typically 15 to 20%, and an eau de toilette 5 to 10%.
| Type | Excerpt | EDP | EDT |
|---|---|---|---|
| Perfume oil | 50% | 15 to 20% | 5 to 10% |
| On the skin | 24 hours | 4 o'clock | 20 minutes |
| Sprays | 2 to 3 | 4 to 6 | 6 or more |
Excerpt · EL Pasha
Eau de Parfum
Eau de Toilette
How many sprays do I need?
Two to three sprays on the warm pulse points of the skin: wrists, neck or behind the ears. One spray is enough for a controlled aura. Do not rub, as this breaks down the composition.Two to three sprays on the pulse points: wrists, neck or behind the ears. One spray is enough for a subtle touch. Do not rub.
What is the difference between Noir and Prime?
Noir is warm and woody, for evening and occasions. Prime is fresh, spicy, and woody, for daily use and business occasions. Both are extrait de parfum with 50% perfume oil in 50 ml, both unisex, both [bottle price].Noir is warm and woody, for evening wear. Prime is fresh, spicy, and woody, for everyday use. Both 50 ml, 50% perfume oil, unisex, [bottle price].
Can I try EL Pasha first?
Yes. The sample set costs €7.95 and contains both Noir and Prime, sent as letterbox mail.Yes. The sample set costs €7.95 and contains both signatures, as letterbox post.View sample set
Are the perfumes unisex?
Yes, both signatures are unisex.
What's the best way to store my perfume?
Cool and dry, out of direct sunlight. Avoid contact with eyes and damaged skin, and keep out of reach of children.
Ordering and shipping
What are the shipping costs and when will my order arrive?
Shipping is free for orders over €[free-shipping]. Order before [cutoff-time] for same-day shipping on weekdays. Delivery time is [delivery-time-nl] in the Netherlands and [delivery-time-intl] internationally, always with Track and Trace.Free shipping from €[free-shipping]. Ordered before [cut-off-time] and it ships the same business day. Delivery time [delivery-time-nl] in the Netherlands and [delivery-time-intl] internationally, with Track and Trace.
Which countries does EL Pasha ship to?
[countries].
Why is a product sold out?
We work with limited editions of five hundred bottles per signature. When an edition sells out, the product is out of stock until the next release. Newsletter subscribers will be the first to know when stock is replenished.We work with limited editions per signature. If an edition sells out, the product is out of stock until the next release. The newsletter hears about it first.
Is there a gift with my order?
With every order, we include a luxury gift. The outer packaging is neutral, making it suitable for direct gifting.
Returns and payments
Can I return my order?
You have [return period] days right of withdrawal, provided the bottle is unopened and sealed: perfume and care products are sealed for hygienic reasons. Submit your request using the withdrawal form on the website or send a message to info@el-pasha.com with your order number. We will process it within one working day.You have a 14-day right of withdrawal, provided the bottle is unopened and sealed. Submit your request via the withdrawal form or send an email to info@el-pasha.com with your order number. We will process it within one working day.To the withdrawal form
What payment methods can I use?
- iDEAL
- Klarna
- Bancontact
- Maestro
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- iDEAL
- Klarna
- Bancontact
- Maestro
- Visa
- Mastercard
- Amex
- Apple Pay
- Google Pay
- Shop Pay
Everything goes through a secure checkout. You can pay afterwards with Klarna.
The house
Where is EL Pasha located?
In Alkmaar, the Netherlands. The company was founded in 2022 by Emirhan Erdem and is registered under KVK 98947273 (EBE Commerce). Every order is shipped from Alkmaar.In Alkmaar, Netherlands. Founded in 2022 by Emirhan Erdem, registered under KVK 98947273 (EBE Commerce). Every order is shipped from Alkmaar.
How quickly do I get a response to a message?
Usually within an hour during opening hours. We are available by email, Instagram, or TikTok from Monday to Friday from 08:00 to 21:00 and on weekends from 08:00 to 22:00.During opening hours, usually within an hour, via email, Instagram, or TikTok.
Does EL Pasha also sell clothes?
The first clothing collection is in preparation. Newsletter subscribers will get first access.
Is your question not listed?
Write to us, you'll get a real answer
Even if you just want to know which of the two suits you best, let us know whether you prefer a daytime or evening appointment, and we'll help you figure it out.